Application of affective engineering to service industries: feelings from airlines' in-flight servic...
Application of affective engineering to service industries: feelings from airlines' in-flight service elements
About this item
Full title
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Publisher
Abingdon: Routledge
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Language
English
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Publisher
Abingdon: Routledge
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Scope and Contents
Contents
Despite the importance of understanding customers' feelings in the service industry, previous studies of Affective Engineering have focused mostly on physical products. On the other hand, this study aims to apply Affective Engineering to a service industry, specifically, airlines' international in-flight services in order to analyse the relationshi...
Alternative Titles
Full title
Application of affective engineering to service industries: feelings from airlines' in-flight service elements
Authors, Artists and Contributors
Author / Creator
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Record Identifier
TN_cdi_crossref_primary_10_1080_14783363_2018_1486548
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1080_14783363_2018_1486548
Other Identifiers
ISSN
1478-3363
E-ISSN
1478-3371
DOI
10.1080/14783363.2018.1486548
