Reconciling Dichotomous Demands: Telemarketing Agents in Bangalore and Mumbai, India
Reconciling Dichotomous Demands: Telemarketing Agents in Bangalore and Mumbai, India
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English
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Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van...
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Reconciling Dichotomous Demands: Telemarketing Agents in Bangalore and Mumbai, India
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TN_cdi_crossref_primary_10_46743_2160_3715_2007_1637
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https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_46743_2160_3715_2007_1637
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ISSN
1052-0147
E-ISSN
2160-3715
DOI
10.46743/2160-3715/2007.1637
