Theater techniques put Translink on route to better customer service
Theater techniques put Translink on route to better customer service
About this item
Full title
Publisher
Emerald Group Publishing Limited
Journal title
Language
English
Formats
Publication information
Publisher
Emerald Group Publishing Limited
More information
Scope and Contents
Contents
Purpose - Describes how Translink Metro, which runs the buses in Belfast, improved customer service through an award-winning training scheme where actors posed as passengers.Design methodology approach - Outlines the reasons for the program, the form it took and the results it achieved.Findings - Explains that, following the program, passenger comp...
Alternative Titles
Full title
Theater techniques put Translink on route to better customer service
Identifiers
Primary Identifiers
Record Identifier
TN_cdi_emerald_primary_10_1108_09670731011028447
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_emerald_primary_10_1108_09670731011028447
Other Identifiers
ISSN
0967-0734
E-ISSN
1758-7166
DOI
10.1108/09670731011028447
