Impact of Queue Configuration on Service Time: Evidence from a Supermarket
Impact of Queue Configuration on Service Time: Evidence from a Supermarket
About this item
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Author / Creator
Publisher
Linthicum: INFORMS
Journal title
Language
English
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Publisher
Linthicum: INFORMS
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Scope and Contents
Contents
We study how queue configuration affects human servers’ service time by comparing dedicated queues with shared queues using field data from a natural experiment in a supermarket. We hypothesize that queue configuration may affect servers’ service rate through several mechanisms: pooling may affect service rate directly as a result of social loafing...
Alternative Titles
Full title
Impact of Queue Configuration on Service Time: Evidence from a Supermarket
Authors, Artists and Contributors
Author / Creator
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Primary Identifiers
Record Identifier
TN_cdi_gale_incontextgauss__A558531040
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_gale_incontextgauss__A558531040
Other Identifiers
ISSN
0025-1909
E-ISSN
1526-5501
DOI
10.1287/mnsc.2017.2781
