User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
About this item
Full title
Author / Creator
Publisher
Linthicum: INFORMS
Journal title
Language
English
Formats
Publication information
Publisher
Linthicum: INFORMS
Subjects
More information
Scope and Contents
Contents
Existing research has long considered service quality as a primary determinant of user satisfaction with information technology (IT) service delivery. In response to the knowledge-intensive and collaborative nature of IT service delivery in the contemporary business context, we advance the theoretical understanding of user satisfaction by re-concep...
Alternative Titles
Full title
User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
Authors, Artists and Contributors
Author / Creator
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Primary Identifiers
Record Identifier
TN_cdi_informs_primary_10_1287_isre_1120_0421
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_informs_primary_10_1287_isre_1120_0421
Other Identifiers
ISSN
1047-7047
E-ISSN
1526-5536
DOI
10.1287/isre.1120.0421
