Applying Cost of Quality to a Service Business
Applying Cost of Quality to a Service Business
About this item
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Author / Creator
Publisher
Cambridge: Massachusetts Institute of Technology, Cambridge, MA
Journal title
Language
English
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Publication information
Publisher
Cambridge: Massachusetts Institute of Technology, Cambridge, MA
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More information
Scope and Contents
Contents
A successful cost of quality (COQ) program was implemented at Xerox's US marketing group (Rochester, New York). Xerox defines 3 categories of quality costs: 1. the costs of conformance (prevention and appraisal), 2. the costs of nonconformance (failure to meet customer requirements and exceeding customer requirements), and 3. the costs of lost oppo...
Alternative Titles
Full title
Applying Cost of Quality to a Service Business
Authors, Artists and Contributors
Author / Creator
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Record Identifier
TN_cdi_proquest_journals_224961037
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_224961037
Other Identifiers
ISSN
1532-9194
