Service quality assessment model for academic libraries
Service quality assessment model for academic libraries
About this item
Full title
Author / Creator
Publisher
Bingley: Emerald Publishing Limited
Journal title
Language
English
Formats
Publication information
Publisher
Bingley: Emerald Publishing Limited
Subjects
More information
Scope and Contents
Contents
Purpose
The purpose of this paper is to develop a service quality assessment model for academic libraries using SERVQUAL and validate the model surveying teachers, students and researchers.
Design/methodology/approach
A model was developed, including 28 statements of five dimensions using the SERVQUAL instrument. It incorporated three segm...
Alternative Titles
Full title
Service quality assessment model for academic libraries
Authors, Artists and Contributors
Author / Creator
Identifiers
Primary Identifiers
Record Identifier
TN_cdi_proquest_journals_2586927897
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_2586927897
Other Identifiers
ISSN
2514-9342
E-ISSN
2514-9350
DOI
10.1108/GKMC-03-2020-0027
