The effect of implementing chatbot customer service on stock returns: an event study analysis
The effect of implementing chatbot customer service on stock returns: an event study analysis
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Publisher
New York: Springer US
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Language
English
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Publisher
New York: Springer US
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Scope and Contents
Contents
Advancements in conversational Artificial Intelligence (AI) have led to rapid growth in firms’ use of AI chatbots in customer service roles. While the shareholder wealth effects of AI chatbots have yet to be investigated, recent findings suggest that AI investment may contribute negatively to firm value. This cautionary evidence, and the growing pr...
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Full title
The effect of implementing chatbot customer service on stock returns: an event study analysis
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TN_cdi_proquest_journals_2828548981
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_2828548981
Other Identifiers
ISSN
0092-0703
E-ISSN
1552-7824
DOI
10.1007/s11747-022-00841-2
