Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagem...
Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts
About this item
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Author / Creator
Publisher
Bingley: Emerald Publishing Limited
Journal title
Language
English
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Publication information
Publisher
Bingley: Emerald Publishing Limited
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Scope and Contents
Contents
PurposeEmploying a service-profit chain (S-PC) framework, this manuscript investigates the relationship between employee engagement (EE) and customer engagement (CE) within service contexts and explores how a mediating mechanism, service employee work performance (SEWP), links EE with CE.Design/methodology/approachMeta-analytic procedures ascertain...
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Full title
Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts
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TN_cdi_proquest_journals_2894593572
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_2894593572
Other Identifiers
ISSN
1757-5818
E-ISSN
1757-5826
DOI
10.1108/JOSM-06-2019-0171
