The Caring Machine: Feeling AI for Customer Care
The Caring Machine: Feeling AI for Customer Care
About this item
Full title
Author / Creator
Publisher
Los Angeles, CA: SAGE Publications
Journal title
Language
English
Formats
Publication information
Publisher
Los Angeles, CA: SAGE Publications
Subjects
More information
Scope and Contents
Contents
Customer care is important for its role in relationship building. This role has traditionally been performed by human customer agents; however, the emergence of interactive generative AI (GenAI) shows potential for using AI for customer care in emotionally charged interactions. Bridging practice and the academic literatures in marketing and compute...
Alternative Titles
Full title
The Caring Machine: Feeling AI for Customer Care
Authors, Artists and Contributors
Author / Creator
Identifiers
Primary Identifiers
Record Identifier
TN_cdi_proquest_journals_3090980520
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_3090980520
Other Identifiers
ISSN
0022-2429
E-ISSN
1547-7185
DOI
10.1177/00222429231224748
