Role-plays change the mindsets of Translink employees
Role-plays change the mindsets of Translink employees
About this item
Full title
Author / Creator
Publisher
Bradford: Emerald Group Publishing Limited
Journal title
Language
English
Formats
Publication information
Publisher
Bradford: Emerald Group Publishing Limited
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More information
Scope and Contents
Contents
Metro had come bottom of the league in customer-satisfaction surveys carried out for Translink, the public corporation that provides public transport in Northern Ireland through not only Metro but also NI Railways and Ulsterbus. Moreover, the six-monthly PriceWaterhouseCoopers surveys had revealed a gradual decline in satisfaction among Metro passe...
Alternative Titles
Full title
Role-plays change the mindsets of Translink employees
Authors, Artists and Contributors
Author / Creator
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Record Identifier
TN_cdi_proquest_journals_747211367
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_747211367
Other Identifiers
ISSN
0951-3507
