Customer satisfaction and statistical techniques for the implementation of benchmarking in the publi...
Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
About this item
Full title
Author / Creator
Publisher
Abingdon: Routledge
Journal title
Language
English
Formats
Publication information
Publisher
Abingdon: Routledge
Subjects
More information
Scope and Contents
Contents
This paper studies the opportunities of benchmarking and the improvement of public organisations when the customer satisfaction process oriented model (CS ProMod) is implemented to measure citizens' satisfaction with public services through multi-channelness.
This paper contributes to the literature by demonstrating the potentiality of the CS Pr...
Alternative Titles
Full title
Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Authors, Artists and Contributors
Author / Creator
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Primary Identifiers
Record Identifier
TN_cdi_proquest_miscellaneous_1372060911
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_miscellaneous_1372060911
Other Identifiers
ISSN
1478-3363
E-ISSN
1478-3371
DOI
10.1080/14783363.2012.733260
