Customer Care Excellence: How to Create an Effective Customer Focus (fourth edition)
Customer Care Excellence: How to Create an Effective Customer Focus (fourth edition)
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Publisher
London: Dods Parliamentary Communications Limited
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Language
English
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Publisher
London: Dods Parliamentary Communications Limited
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Scope and Contents
Contents
Listening to the customer - as opposed to the internal focus common to many low service organisations - is proposed as the starting point, and [Cook] offers a 27-point action checklist in this chapter. Indeed, every chapter includes a summary and checklist for quick reference. There is a wealth of practical information on the implementation of a cu...
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Customer Care Excellence: How to Create an Effective Customer Focus (fourth edition)
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TN_cdi_proquest_reports_202942815
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https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_reports_202942815
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ISSN
1465-6523
