RightNow addressed the problem by providing advanced knowledge base technology that transformed Audiovox's web site into a powerful self-service channel where Audiovox customers can easily find answers to their questions without personal assistance 24 hours a day via the web. This drastically reduced the number of phone calls and emails the company's staff had to handle manually. RightNow's on demand CRM solution also enables customers who want to ask questions electronically to do so using a web form, rather than a conventional email. These RightNow web forms are much easier to track, escalate and manage than conventional emails, allowing Audiovox's customer service staff to handle incoming emails twice as fast as they could before. "By returning more than twenty times what we've spent on it in hard savings alone, RightNow has proven to be an extraordinarily lucrative technology investment for Audiovox," Frank Falco, web developer at Audiovox, said. "If you add in the other business benefits not included in the ROI calculations, such as increased customer loyalty and incremental sales, the returns we've experienced are even more impressive." RightNow (Nasdaq: RNOW) provides organizations with industry- leading on demand CRM solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,300 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com....

Audiovox Realizes Three-Year ROI of More Than 1,989 Percent With RightNow's On Demand CRM Solution