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Books
CAVAL Reference Interest Group Working Party on Performance Measures for Reference Services : final report / Rosemary Cotter ... [et al.].
Publisher:Bundoora, Vic. : CAVAL, 1998.
Date:1998.
Call Numbers:TQ068262 , TQ068263
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CAVAL Reference Interest Group Working Party on Performance Measures for Reference Services : second report / Rosemary Cotter ... [et al.].
Publisher:Melbourne, Vic. : CAVAL, 1997.
Date:1997.
Call Numbers:TQ068261
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