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73 results for Patient+Satisfaction

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ebooks
Vital conversations : [electronic resource] : improving communication between doctors and patients / Dennis Rosen.
Author / Creator:Rosen, Dennis, 1967- author.
Publisher:New York : Columbia University Press, [2014]
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Access ebook if you are in the Library. Registered NSW residents may log in from home.
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Books
Study tour to Canada & the USA : June 1997 / Joint Committee on the Health Care Complaints Commission.
Publisher:[Sydney] : NSW Parliament, [1997]
Date:[1997]
Call Numbers:Q353.6/2
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Books
Study tour to Canada & the USA : June 1997 / Joint Committee on the Health Care Complaints Commission.
Publisher:[Sydney] : NSW Parliament, [1997?]
Date:[1997?]
Call Numbers:NQ353.609944/1 , Q353.609944/1
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Books
Better practice guidelines on complaints management for health care services.
Publisher:Canberra : Australian Council for Safety and Quality in Health Care 2004.
Date:2004.
Call Numbers:N362.1068/41
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Books
Measuring quality of life in health / Rod O'Connor.
Author / Creator:O'Connor, Rod (Rod E.)
Publisher:Sydney : Churchill Livingstone, 2004.
Date:2004.
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Books
Continuity of care : does it make a difference to women's views and experiences of maternity care.
Author / Creator:Darcy, Mary-Ann.
Publisher:Melbourne : Centre for the Study of Mothers' and Children's Health, 2001.
Date:2001.
Call Numbers:N362.1982/10
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Books
An empirical exploration of patient expectations of health care / by Marion Haas.
Author / Creator:Haas, Marion.
Publisher:Camperdown, N.S.W. : Centre for Health Economics Research and Evaluation, 1998.
Date:1998.
Call Numbers:NQ338.47362/3
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Journals
Journal of patient experience.
Publisher:Cleveland, OH : SBN Interacitve, 2014-Thousand Oaks, CA : Sage
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Measuring consumer feedback : examples of patient surveys in Australian public hospitals / Greg Ford.
Author / Creator:Ford, Greg.
Publisher:Bundoora, Vic. : La Trobe University - National Resource Centre for Consumer Participation in Health, 2001.
Date:2001.
Call Numbers:NQ362.11099/15
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State, provincial, territorial or dependent government publication | Journals
NSW Health patient survey ... [electronic resource] : statewide report / Ipsos Australia Pty Ltd, NRC+Picker [for] NSW Health.
Publisher:[North Sydney, N.S.W.] : [NSW Dept. of Health], 2008-
Date:2008-
View online
Freely accesible: Publisher site.
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Books
A pilot study of patient views on the communication skills of general practitioners : report by Client-Focused Evaluations Program (CFEP) Consultants / Arthur Brownlea.
Author / Creator:Brownlea, Arthur.
Publisher:South Melbourne, Vic. : Royal Australian College of General Practitioners, 2000.
Date:2000.
Call Numbers:NQ610.696/6
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Books
The National Demonstration Hospitals Program Phase 1 Enhancement Liverpool Health Service : expectation & satisfaction : survey tool from a patient perspective.
Publisher:[Sydney] : Simpson Centre for Health Service Innovation, 1997.
Date:1997.
Call Numbers:NQ362.1109944/110 DISC
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Books
Insights into care : patients' perspectives on NSW public hospitals / Bureau of Health Information.
Publisher:[Chatswood, N.S.W.?] : Bureau of Health Information, 2010.
Date:2010.
Call Numbers:NQ362.11099/47 , Q362.11099/73
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Books
Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina E. Herzlinger.
Author / Creator:Herzlinger, Regina E.,.
Publisher:Reading, Mass. : Addison-Wesley Pub., c1997.
Call Numbers:N362.10973/53
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Books
Who killed health care ? : America's $2 trillion medical problem -- and the consumer-driven cure / Regina Herzlinger.
Author / Creator:Herzlinger, Regina E.,.
Publisher:New York ; London : Mc-Graw Hill, c2007.
Call Numbers:N362.10973/66
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Books
Obtaining consumer views on primary and community-based health care services : a literature review / Gwyneth M. Jolley.
Author / Creator:Jolley, Gwyneth M. (Gwyneth Margaret), 1946-
Publisher:Bedford Park, S. Aust. : South Australian Community Health Research Unit, 1995.
Date:1995.
Call Numbers:NQ362.10723/1
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Books
Involving consumers in improving hospital care : lessons from Australian hospitals / Mary Draper.
Author / Creator:Draper, Mary.
Publisher:Canberra : Public Affairs, Parliamentary and Access Branch, Commonwealth Dept. of Health and Family Services, 1997.
Date:1997.
Call Numbers:NQ362.110685/6
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Books
Performance of public and private hospital systems / Australian Government, Productivity Commission.
Author / Creator:Australia. Productivity Commission.
Publisher:[Melbourne] : Productivity Commission, [2009]
Date:[2009]
Call Numbers:NQ338.99405/5
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Books
Patient safety : towards sustainable improvement : fourth report to the Australian Health Ministers' Conference.
Publisher:[Canberra, A.C.T.] : Australian Council for Safety and Quality in Health Care, 2003.
Date:2003.
Call Numbers:NQ362.10994/182
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Books
Statewide complaints data collection : coding manual for data providers / NSW Health Department.
Author / Creator:NSW Health.
Publisher:Sydney : NSW Health, c1999.
Call Numbers:NQ353.609944/8 , Q353.609944/7
For use in the Library

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Vital conversations : [electronic resource] : improving communication between doctors and patients / Dennis Rosen.

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Study tour to Canada & the USA : June 1997 / Joint Committee on the Health Care Complaints Commission.

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Study tour to Canada & the USA : June 1997 / Joint Committee on the Health Care Complaints Commission.

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Better practice guidelines on complaints management for health care services.

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Measuring quality of life in health / Rod O'Connor.

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Continuity of care : does it make a difference to women's views and experiences of maternity care.

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An empirical exploration of patient expectations of health care / by Marion Haas.

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Journal of patient experience.

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Measuring consumer feedback : examples of patient surveys in Australian public hospitals / Greg Ford.

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NSW Health patient survey ... [electronic resource] : statewide report / Ipsos Australia Pty Ltd, NRC+Picker [for] NSW Health.

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A pilot study of patient views on the communication skills of general practitioners : report by Client-Focused Evaluations Program (CFEP) Consultants / Arthur Brownlea.

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The National Demonstration Hospitals Program Phase 1 Enhancement Liverpool Health Service : expectation & satisfaction : survey tool from a patient perspective.

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Insights into care : patients' perspectives on NSW public hospitals / Bureau of Health Information.

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Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina E. Herzlinger.

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Who killed health care ? : America's $2 trillion medical problem -- and the consumer-driven cure / Regina Herzlinger.

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Obtaining consumer views on primary and community-based health care services : a literature review / Gwyneth M. Jolley.

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Involving consumers in improving hospital care : lessons from Australian hospitals / Mary Draper.

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Performance of public and private hospital systems / Australian Government, Productivity Commission.

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Patient safety : towards sustainable improvement : fourth report to the Australian Health Ministers' Conference.

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Statewide complaints data collection : coding manual for data providers / NSW Health Department.

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