The contracting Commonwealth : serving citizens or customers? : public accountability, service quality and equity issues in the contracting & competitive tendering of government services / Patricia Ra...

Issues arising from Australia's teachers, an agenda for the next decade : assuring the quality of teacher's work : report / of the National Board of Employment, Education and Training and its Schools...

The taking issue : a study of the constitutional limits of governmental authority to regulate the use of privately-owned land without paying compensation to the owners. / Written for the Council on En...

Review of existing models of reporting to consumers on health service quality [electronic resource] : summary report and guidelines / Prepared by the Division of Research and Education, Royal Women's...

Total quality management : the information business : key issue 92 : based on the papers given at a one day conference on total quality management (TQM) in library and information services with additi...

Treasury minute on the nineteenth to twenty-fifth and twenty-seventh to thirty-second reports from the Committee of Public Accounts 1989-90. 19th report: publicity service for government departments....

Disease management sourcebook : basic consumer health information about coping with chronic and serious illnesses, navigating the health care system, communicating with health care providers, assessin...