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Books
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.
Author / Creator:Edvardsson, Bo, 1952-
Publisher:London ; New York : McGraw-Hill Book Co., c1994.
Call Numbers:T0363164
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Books
Quality of service : conceptual issues and telecommunications case study / Bureau of Transport and Communications Economics.
Publisher:Canberra : Australian Govt. Pub. Service, c1992.
Call Numbers:N384.0410994/9
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Books
Quality of service : measuring performance for voluntary organisations / by Alan Lawrie.
Author / Creator:Lawrie, Alan.
Publisher:London : NCVO/Directory of Social Change Contract Culture, [1992?].
Date:[1992?].
Call Numbers:N658.4013/5
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Books
Understanding your broadband quality of service [electronic resource].
Author / Creator:Australian Communications and Media Authority.
Publisher:Melbourne : The Authority, 2004.
Date:2004.
View online
Freely accesible: Publisher site.
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Federal or national government publication | Journals
Quality of service, price-monitored airports / Australian Competition & Consumer Commission.
Publisher:Melbourne, Vic. : Australian Competition & Consumer Commission, 2003-2006.
Date:2003-2006.
Call Numbers:TQ043270
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Books
Quality of service monitoring / prepared for the Utility Regulators Forum by Margaret Arblaster, Australian Competition & Consumer Commission, Richard Bolt, Office of the Regulator-General, Victoria.
Author / Creator:Arblaster, Margaret.
Publisher:Dickson, A.C.T. : Australian Competition & Consumer Commission, c1999.
Call Numbers:NQ343.9409/5
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Books
Effectiveness and quality-of-service data : public sector 'affluence', private sector 'squalor'? / Michael Howard.
Author / Creator:Howard, Michael.
Publisher:Kensington, NSW : Public Sector Research Centre, University of New South Wales, 1990.
Date:1990.
Call Numbers:NQ354.940722/2
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Books
Quality of service - price -monitored airports : 2002-03 / Australian Competition & Consumer Commission.
Publisher:Melbourne : ACCC, 2003.
Date:2003.
Call Numbers:CHECK
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Books
Quality of service in Australian passenger aviation / Bureau of Transport and Communications Economics.
Publisher:Canberra : Australian Govt. Pub. Service, c1992.
Call Numbers:N387.7420994/1
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Books
Quality of service, the missing link in telephone regulation? / Jeremy Mitchell.
Author / Creator:Mitchell, Jeremy.
Publisher:South Melbourne [Vic.] : CIRCIT, 1991.
Date:1991.
Call Numbers:NQ384.63/2
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ebooks
Multicast resilience with quality of service guarantees [electronic resource] / William Lau, Sanjay Jha and Suman Banerjee.
Author / Creator:Lau, William.
Publisher:Sydney : University of New South Wales, School of Computer Science and Engineering , 2004.
Date:2004.
View online
Freely accesible: Publisher site.
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Federal or national government publication | Journals
Quality of service monitoring and financial accounts reporting : non-price-monitored airports / Australian Competition & Consumer Commission.
Publisher:[Melbourne, Vic.] : Australian Competition & Consumer Commission, 2004.
Date:2004.
Call Numbers:NQ387.7405/2
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Books
Understanding your internet quality of service 2004-05 [electronic resource] : a report on the data rates and reliability of internet connections in Australia / Australian Communications and Media Aut...
Author / Creator:Australian Communications and Media Authority.
Publisher:Melbourne : The Authority, 2006.
Date:2006.
View online
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Journals
Managing service quality.
Publisher:Bradford, West Yorkshire, England : MCB University Press,
Call Numbers:NQ658.4005/2
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Journals
International journal of quality and service sciences.
Publisher:Bingley, U.K. : Emerald Group Publishing, 2009-
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Books
Ideas for quality service : the unreasonable guide to service and quality in organisations / [John Seddon].
Author / Creator:Seddon, John.
Publisher:Buckingham [England] : Vanguard Press ; South Melbourne : Centre for Professional Development (Aust), 1992.
Date:1992.
Call Numbers:N658.562/113
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ebooks
Committee of Public Accounts. Thirty-fourth report. Driver and Vehicle Licensing Agency: quality of service to customers [electronic resource].
Author / Creator:Great Britain. Parliament. House of Commons.
Publisher:[London] : House of Commons, 1994.
Date:1994.
View online as a Library member
Access Parliamentary Papers Online if you are in the Library. Registered NSW residents may log in from home.
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ebooks
Design and implementation of a virtual quality of service MAC layer (VQML) for wireless LANs [electronic resource] / Mahbub Hassan, Kenneth Lee, Mohammad Rezvan.
Author / Creator:Hassan, Mahbub.
Publisher:[Sydney] : University of New South Wales, School of Computer Science and Engineering , 2002.
Date:2002.
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Books
Quality assurance for the service sector : a guide to developing a quality system and manual.
Publisher:Sydney South : Employers' Federation of N.S.W., 1993.
Date:1993.
Call Numbers:NQ658.562/34
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Books
The quest for quality in services / A.C. Rosander.
Author / Creator:Rosander, A. C. (Arlyn Custer), 1903-
Publisher:Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, c1989.
Call Numbers:T0363042
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Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.

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Quality of service : conceptual issues and telecommunications case study / Bureau of Transport and Communications Economics.

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Quality of service : measuring performance for voluntary organisations / by Alan Lawrie.

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Understanding your broadband quality of service [electronic resource].

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Quality of service, price-monitored airports / Australian Competition & Consumer Commission.

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Quality of service monitoring / prepared for the Utility Regulators Forum by Margaret Arblaster, Australian Competition & Consumer Commission, Richard Bolt, Office of the Regulator-General, Victoria.

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Effectiveness and quality-of-service data : public sector 'affluence', private sector 'squalor'? / Michael Howard.

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Quality of service - price -monitored airports : 2002-03 / Australian Competition & Consumer Commission.

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Quality of service in Australian passenger aviation / Bureau of Transport and Communications Economics.

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Quality of service, the missing link in telephone regulation? / Jeremy Mitchell.

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Multicast resilience with quality of service guarantees [electronic resource] / William Lau, Sanjay Jha and Suman Banerjee.

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Quality of service monitoring and financial accounts reporting : non-price-monitored airports / Australian Competition & Consumer Commission.

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Understanding your internet quality of service 2004-05 [electronic resource] : a report on the data rates and reliability of internet connections in Australia / Australian Communications and Media Aut...

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Managing service quality.

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International journal of quality and service sciences.

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Ideas for quality service : the unreasonable guide to service and quality in organisations / [John Seddon].

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Committee of Public Accounts. Thirty-fourth report. Driver and Vehicle Licensing Agency: quality of service to customers [electronic resource].

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Design and implementation of a virtual quality of service MAC layer (VQML) for wireless LANs [electronic resource] / Mahbub Hassan, Kenneth Lee, Mohammad Rezvan.

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Quality assurance for the service sector : a guide to developing a quality system and manual.

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The quest for quality in services / A.C. Rosander.

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