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Books
Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak.
Author / Creator:Seybold, Patricia B.
Publisher:New York : Times Business, c1998.
Edition:1st ed.
Call Numbers:N658.8120285/2
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The success paradigm : creating organizational effectiveness through quality and strategy / Michael E. Friesen and James A. Johnson ; foreword by John F. Rockart.
Author / Creator:Friesen, Michael E.
Publisher:Westport, Conn. : Quorum Books, 1995.
Date:1995.
Call Numbers:N658.4/423
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