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Books
Perceived service value and resulting customer satisfaction/dissatisfaction / Siegfried Gudergan, the University of Sydney, R. Susan Ellis, the University of Sydney.
Author / Creator:Gudergan, Siegfried.
Publisher:[Sydney, N.S.W.] : Graduate School of Business, University of Sydney, 1996.
Date:1996.
Call Numbers:NQ658.812/24
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Books
Strategic marketing in tourism services / edited by Rodoula H. Tsiotsou and Ronald E. Goldsmith.
Publisher:Bingley : Emerald, 2012.
Date:2012.
Call Numbers:N338.4791/276
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Books
Advances in hospitality and leisure. Vol. 2 / edited by Joseph S. Chen.
Publisher:Amsterdam ; Sydney : Elsevier JAI, 2006.
Date:2006.
Call Numbers:N338.4791/ 186
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ebooks
An assessment of the investment climate in Nigeria [electronic resource] / Giuseppe Iarossi, Peter Mousley, and Ismail Radwan.
Author / Creator:Iarossi, Giuseppe.
Publisher:Washington, DC : World Bank, c2009.
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Books
The invention of celebrity : 1750-1850 / Antoine Lilti ; translated by Lynn Jeffress.
Author / Creator:Lilti, Antoine author.
Publisher:Cambridge, UK ; Malden, MA : Polity Press, 2017.
Call Numbers:G 2017/5705
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Books
Aboriginal victors of the desert crusade / Robert Tonkinson.
Author / Creator:Tonkinson, Robert, 1938-
Publisher:Menlo Park, Ca. : Cummings Pub. Co, 1974.
Call Numbers:H 2022/0796
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ArticlesPeer ReviewedFull Text
Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?
Author / Creator:Jiang, Ling ; Jun, Minjoon ; Yang, Zhilin
Publisher:Berlin/Heidelberg: Springer Berlin Heidelberg
Journal title:Service business, 2016-06, Vol.10 (2), p.301-317
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ArticlesPeer ReviewedFull Text
How determinant attributes of service quality influence customer-perceived value: an empirical investigation of the Australian coffee outlet industry
Author / Creator:Chen, Po-tsang ; Hu, Hsin-hui
Publisher:Bradford: Emerald
Journal title:International journal of contemporary hospitality management, 2010-01, Vol.22 (4), p.535-551
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ArticlesPeer ReviewedFull Text
The power of experiential marketing: exploring the causal relationships among multisensory marketing, brand experience, customer perceived value and brand strength
Author / Creator:Wiedmann, Klaus-Peter ; Labenz, Franziska ; Haase, Janina ; Hennigs, Nadine
Publisher:London: Palgrave Macmillan UK
Journal title:The journal of brand management, 2018-03, Vol.25 (2), p.101-118
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ArticlesPeer ReviewedFull Text
Wellness tourism: customer-perceived value on customer engagement
Author / Creator:Xie, Lishan ; Guan, Xinhua ; He, Yingxin ; Huan, Tzung-Cheng
Publisher:Bingley: Emerald Publishing Limited
Journal title:Tourism review (Association internationale d'experts scientifiques du tourisme), 2022-05, Vol.77 (3), p.859-876
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ArticlesPeer ReviewedFull Text
Customer perceived value through quality augmented reality experiences in retail: The mediating effect of customer attitudes
Author / Creator:Alimamy, Saifeddin ; Al-Imamy, Samer
Publisher:London: Routledge
Journal title:Journal of marketing communications, 2022-05, Vol.28 (4), p.428-447
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ArticlesPeer ReviewedFull Text
Benchmarking performance of new venture travel intermediaries: role of firm value and customer perceived value
Author / Creator:Singh, Baljeet ; Singh, Rohit Kumar ; Singh, Pancy
Publisher:Bradford: Emerald Publishing Limited
Journal title:Benchmarking : an international journal, 2023-11, Vol.30 (8), p.2509-2531
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ArticlesPeer ReviewedFull Text
Impact of employee job satisfaction and commitment on customer perceived value: An original perspective
Author / Creator:Charni, Hanen ; Brun, Isabelle ; Ricard, Line
Publisher:Bradford: Emerald Group Publishing Limited
Journal title:International journal of bank marketing, 2020-04, Vol.38 (3), p.737-755
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ArticlesPeer ReviewedFull Text
Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement
Author / Creator:Marbach, Julia ; Lages, Cristiana Raquel ; Nunan, Daniel
Publisher:Helensburg: Routledge
Journal title:Journal of marketing management, 2016-03, Vol.32 (5-6), p.502-525
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ArticlesPeer ReviewedFull Text
Relationship Marketing and Customer Loyalty in Ghana's Informal Economy: Does Customer Perceived Value Matter?
Author / Creator:Tettey, Louis Numelio ; Aggrey, Oliver Kwabena ; Acheampong, George
Publisher:Binghamton: Routledge
Journal title:Journal of African business, 2023-07, Vol.24 (3), p.427-443
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ArticlesPeer ReviewedFull Text
Customer perceived value-Conceptualization and avenues for future research
Author / Creator:Zauner, Alexander ; Koller, Monika ; Hatak, Isabella
Publisher:Abingdon: Cogent
Journal title:Cogent psychology, 2015-12, Vol.2 (1), p.1061782
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ArticlesPeer ReviewedFull Text
Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions
Author / Creator:Slack, Neale J ; Singh, Gurmeet ; Ali, Jazbeen ; Lata, Reshma ; Mudaliar, Karishma ; Swamy, Yogita
Publisher:Bradford: Emerald Publishing Limited
Journal title:British food journal (1966), 2021-02, Vol.123 (4), p.1324-1344
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ArticlesPeer ReviewedFull Text
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Author / Creator:Ryu, Kisang ; Lee, Hye-Rin ; Gon Kim, Woo
Publisher:Bradford: Emerald Group Publishing Limited
Journal title:International journal of contemporary hospitality management, 2012-01, Vol.24 (2), p.200-223
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ArticlesPeer ReviewedFull Text
Market orientation and service innovation on customer perceived value: the case of supermarket retailers
Author / Creator:Yeh, Ying-Pin
Publisher:Emerald
Journal title:Management research review, 2016-04, Vol.39 (4), p.449-467
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ArticlesPeer ReviewedFull Text
Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services: An Importance-Performance Matrix Analysis (IPMA) Approach
Author / Creator:Yapp, Emily H.T ; Yeap, Jasmine A.L
Publisher:Abingdon: Taylor & Francis
Journal title:Cogent business & management, 2023-12, Vol.10 (1), p.1-16
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Perceived service value and resulting customer satisfaction/dissatisfaction / Siegfried Gudergan, the University of Sydney, R. Susan Ellis, the University of Sydney.

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Strategic marketing in tourism services / edited by Rodoula H. Tsiotsou and Ronald E. Goldsmith.

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Advances in hospitality and leisure. Vol. 2 / edited by Joseph S. Chen.

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An assessment of the investment climate in Nigeria [electronic resource] / Giuseppe Iarossi, Peter Mousley, and Ismail Radwan.

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The invention of celebrity : 1750-1850 / Antoine Lilti ; translated by Lynn Jeffress.

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Aboriginal victors of the desert crusade / Robert Tonkinson.

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Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?

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How determinant attributes of service quality influence customer-perceived value: an empirical investigation of the Australian coffee outlet industry

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The power of experiential marketing: exploring the causal relationships among multisensory marketing, brand experience, customer perceived value and brand strength

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Wellness tourism: customer-perceived value on customer engagement

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Customer perceived value through quality augmented reality experiences in retail: The mediating effect of customer attitudes

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Benchmarking performance of new venture travel intermediaries: role of firm value and customer perceived value

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Impact of employee job satisfaction and commitment on customer perceived value: An original perspective

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Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement

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Relationship Marketing and Customer Loyalty in Ghana's Informal Economy: Does Customer Perceived Value Matter?

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Customer perceived value-Conceptualization and avenues for future research

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Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions

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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

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Market orientation and service innovation on customer perceived value: the case of supermarket retailers

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Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services: An Importance-Performance Matrix Analysis (IPMA) Approach

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